To ensure quick and proper shipment, please
order online providing all information that
is asked for, print and keep a copy of your
receipt with all you order information on it,
including your order number. All Shepnell Pool
and Spa orders if received before noon (Eastern
Time) during that day will be processed that
same day. Any orders placed after noon (Eastern
Time) will be processed the next day. Shipping
is FEDEX ground and therefore shipment to P.O.
Box numbers is not permitted. All shipments
must be sent to a residential or commercial
addresses. No chemicals or liquids shipped outside
of the contigueous United States. 'Mineral Purifiers
are considered chemicals. All
garden carts have a handling charge of $8.99 plus shipping . Our shipping charges only reflect
shipping within the contiguous U.S.. For shipping
outside the contiguous U.S., please email for
price quote and availablity. Free shipping
is available only within the contiguous continental
Please allow up to ten business days (this does
not include weekends) for delivery on your order.
Spa covers - please allow two- three weeks for
delivery. Customers are required to inspect
packaging on all items including spa covers
for any damage before accepting and signing
You can directly contact us at Shepnell Pool
and Spa Co. by emailing us at firstname.lastname@example.org
or by calling (802) 862-2525 Customer Service for Internet ordering,
10 am to 5 pm Monday, Tuesday, Thursday & Friday. You
are welcome to contact us with any questions
or concerns about your purchased item(s) or
in regards to our website: www.shepnell.com
We accept Master Card, Visa, Discover and American
Express credit cards. Certified checks and bank
checks can be sent and orders will be processed
within 24 hours. Personal checks can be sent
and will take up to 10 business days to clear
prior to orders being processed.
and Exchanges: All returns require a
RMA, or RGA number, items without a RMA number
will be refused. To obtain this information
you must contact us by email or phone and write
the information given on the returning box.
There is a 20 day limit for returning items.
Parts from online catalog must be original packaging, in original saleable condition, without any cosmetic or other damage, and not used. On all items returned due to the
consumer ordering the wrong part or discovering
they no longer desire the part(s) will be subjected
to a 25% restocking fee are responsible for shipping costs to you and back to us, Shepnell Pool and Spa Co. Handling
Charges under any condition are nonrefundable.
Non- Returnable items: Due to the nature of the following merchandise, all sales are final on the following items: Circuit boards, spa control panels, Heaters, Pumps, circulation pumps, contactors, motors, transformers, ozones, equipment packs, time clocks, switches ( flow switches, temperature sensors, high limit sensors), and ANY electrical item. These items CANNOT be returned for a refund.
Parts: All orders for Sundance parts
can take up to 30 days or longer. Please do
not inquire for status updates on parts until
30 plus business days have passed. Thank you.
Telescope Director Chairs: Please call for shipping quote – 802-862-2525.
Questions or Comments?
Please write to us:
Contact us: 1-866-337-6657, ext: 12